FAQs

For your convenience, we have a provided you with a list of the top questions we receive from our customers. If your question is not answered below, please feel free to email us at info@oldeheidelbergdeli.com.

Q:  Do you have a retail store where I can shop?

A:  Yes we do! If you are in the Fort Lauderdale, FL area, please visit our store.  We have fresh daily german bread, sausages, hams, sandwiches, meats, salads, cheeses, german beer & wine, European chocolate, desserts, and more!
 

Old Heidelberg Deli
914 State Road 84
Fort Lauderdale, FL 33315

Q:  Do you have a printed catalog?

A:  No we do not. All of our products can be viewed online.

Q:  Do you take phone orders?

A:  Yes we do, please give us a call at 954.463.3880.

Q:  Why do products cost more from Old Heidelberg Deli than in Germany?

A:  Packaging and labeling for the US market, shipping & trucking costs, rates of exchange, and import duties all add to the cost of the products.

Q:  Does Old Heidelberg Deli have a Satisfaction Guarantee?

A:  At Old Heidelberg Deli, we believe in customer satisfaction, and feel it is your right to receive our products as described on our site.

 If you experience problems with your order, contact us as within 14 days from the time of delivery. In order to receive a refund on any damaged goods or if you didn’t receive items that you ordered.

Contact Us:
Phone: 954.463.3880
Email: info@oldheidelbergdeli.com

Q:  Are there items that are difficult for you to obtain?

A:  Yes, for various reasons some items are difficult for us to obtain for our customers. Some items may be discontinued, others may have been denied entry into the US by the US Food and Drug Administration. If there are any items you are looking for and do not find them on our site, please email us at info@oldheidelbergdeli.com.

Q:  Do you offer coupons or discounts?

A:  Yes, we provide multiple ways for our customers to receive coupons and/or discounts. Several ways you can receive discounts are through Facebook, the “Coupon/Offers” page of our website, and through our monthly Newsletter. To sign-up for our newsletter, submit your email address on the homepage (bottom right), or email us at info@oldheidelbergdeli.com with the email address you would like to use to receive our newsletters.

Q:  Are you on Facebook?

A:  Yes we are on Facebook. You can either click the “Facebook” icon on the bottom left of this page, or go to http://www.facebook.com/oldheidelbergdeli

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